Contact Support
How to contact VidBlitz support, what information to include, and when to use feedback instead.
Contact VidBlitz support for account access, billing, workspace, or project generation issues.
When to Contact Support
Contact support if:
- You cannot access the app after approval or invitation.
- You cannot accept a workspace invitation.
- Billing or credits look wrong.
- A project failed after credits were reserved.
- A video render is missing, corrupted, or unplayable.
- A project appears stuck for an unusually long time.
- You cannot download an available output.
- You need help with permissions or workspace membership.
- You believe an account, organization, or project deletion action did not behave correctly.
What to Include
Send as much of this as possible:
- Account email.
- Workspace name.
- Project title.
- Project or video ID if visible.
- The action you were trying to complete.
- The issue or exact error message you saw.
- Screenshots or screen recordings if helpful.
- Whether the issue affects one project or all projects.
Do not send passwords, payment card numbers, private API keys, or login codes.
For Creative Quality Issues
For weak visuals, pacing, thumbnail preference, or minor script changes, first try the editor, Manual mode, a clearer prompt, or a stronger Brand Profile. Support can help with technical failures, but creative preference alone may not qualify as a technical issue.
In-App Support
Open Support from VidBlitz to continue in the dedicated support and feedback portal. Choose the support path when something is broken, blocked, or tied to your account, billing, workspace, or a specific project.
Feedback Is Different From Support
Use the feedback area for product ideas, workflow requests, and feature suggestions. Use support when something is broken, blocked, or tied to your account, billing, workspace, or a specific project.
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