Contact Support
When to contact VidBlitz support and what information to include.
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Written By GeorgesLast updated about 4 hours ago
Contact VidBlitz support for account access, billing, workspace, or project generation issues.
When to Contact Support
Contact support if:
- You cannot access the app after approval or invitation.
- You cannot accept a workspace invitation.
- Billing or credits look wrong.
- A project failed after credits were reserved.
- A video render is missing, corrupted, or unplayable.
- A project appears stuck for an unusually long time.
- You cannot download an available output.
- You need help with permissions or workspace membership.
What to Include
Send as much of this as possible:
- Account email.
- Workspace name.
- Project title.
- Project or video ID if visible.
- The action you were trying to complete.
- The issue you saw.
- Screenshots or screen recordings if helpful.
- Whether the issue affects one project or all projects.
For Creative Quality Issues
For weak visuals, pacing, thumbnail preference, or minor script changes, first try the editor, Manual mode, a clearer prompt, or a stronger Brand Profile. Support can help with technical failures, but creative preference alone may not qualify as a technical issue.
In-App Support
Use the support or feedback option shown in the app when available. This helps associate your request with your signed-in account.
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