Manage Billing, Plans, and Refunds

How to view billing, change plans, cancel or resume a subscription, buy credits, and review refunds.

Billing is managed for the selected workspace.

View Billing

Open Settings → Billing to review the current plan, renewal or cancellation date, credits, balance, active reservations, and PAYG controls.

Open Settings → Credit History to see completed video charges, render spending, PAYG purchases, adjustments, refunds, and plan refreshes.

Choose or Change a Plan

Choose monthly or annual billing, then select Trial, Starter, Creator, Pro, or Scale.

Annual plans cost the equivalent of ten monthly payments, saving about 17% over paying monthly for a year. Plan changes apply only to the selected workspace.

Cancel or Resume

Workspace owners can cancel a subscription from Billing. The plan remains active through the paid period.

Before that period ends, the owner can choose Resume subscription to remove the scheduled cancellation.

Manage Payment Details

Use Manage Billing for available payment methods, invoices, and subscription details.

Enable PAYG

Open Billing.
Enable PAYG top-ups.
Set an optional spend cap.
Save the setting.

Buy PAYG Credits

Enter at least $10, review the preview at 25 credits per $1, and complete checkout. Purchased credits roll over until used.

If a successful purchase does not appear, refresh Billing and Credit History, then contact support with the workspace, checkout time, and amount.

Refunds

Refunds or credit restoration are reviewed for verified technical failures. Creative preference, weak direction, topic mismatch, and issues that can reasonably be fixed in the editor usually do not qualify.

Contact support with the workspace, project ID, what happened, and when it happened.